Terms of service.

Terms of Use for Pinnacle Therapeutics LLC

Effective Date: 11/20/2024

Welcome to Pinnacle Therapeutics. By accessing our website or using our services, you agree to comply with and be bound by these Terms of Use. Please read them carefully before proceeding.

1. Acceptance of Terms

By visiting our website or booking services, you agree to these Terms of Use. If you do not agree, you may not use our website or services.

2. Services Provided

Pinnacle Therapeutics offers massage therapy services aimed at enhancing wellness and addressing pain or tension. We reserve the right to update, modify, or discontinue any service without notice.

3. Booking Appointments

  • Accuracy of Information: When booking, you must provide accurate and complete information.

  • Cancellations and Rescheduling: Cancellations must be made at least 24 hours in advance. Failure to cancel within this timeframe may result in a cancellation fee.

  • No-Show Policy: Clients who fail to show up for a scheduled appointment without notice may be charged a fee up to the cost of the full session.

4. Health and Safety

  • Health Information: You must disclose any relevant medical history, conditions, or allergies before your session. Failure to do so may result in the inability to provide services safely.

  • Right to Refuse Service: We reserve the right to refuse service if it is deemed unsafe or inappropriate based on your health condition or behavior.

5. Payment Terms

  • All payments for services are due at the time of the appointment unless otherwise stated.

  • We accept cash, credit/debit cards, online payments.

  • Any returned payments or chargebacks will result in additional fees.

  • Refund Policy

    At Pinnacle Therapeutics, we are committed to providing exceptional service. Due to the nature of our business, refunds are subject to the following conditions:

    1. Prepaid Appointments

    • Cancellations:
      If you cancel your appointment at least 24 hours before the scheduled time, you are eligible for a full refund or rescheduling at no additional cost.

    • Late Cancellations (within 24 hours):
      Refunds for late cancellations will not be issued. However, at our discretion, you may be eligible to cancel/reschedule without an additional fee.

    • No-Shows:
      No refunds will be issued for missed appointments without prior notice.

    2. Package Purchases or Gift Cards

    • Unused Packages or Sessions:
      Refunds for unused packages or gift cards will be issued within 14 days of purchase, provided no sessions have been redeemed. A processing fee of 5% may apply.

    • Partially Used Packages:
      Refunds for partially used packages will be prorated based on the standard rate of completed sessions, minus any applicable processing fees.

    • Non-Transferable:
      Packages and gift cards are non-transferable and non-refundable after 14 days of purchase.

    3. Unsatisfactory Service

    • If you are dissatisfied with your session, please let us know immediately. While refunds are not guaranteed, we are happy to discuss solutions, such as credit toward a future session or a free follow-up appointment.

    4. Special Circumstances

    Refunds may be considered on a case-by-case basis for extraordinary circumstances (e.g., medical emergencies). Please contact us at (970) 294-2159 to discuss your situation.

    This refund policy ensures fairness for both our clients and staff. By booking with us, you agree to these terms. Thank you for your understanding and cooperation.

6. Website Use

  • Prohibited Activities: You agree not to:

    • Use the website for unlawful purposes.

    • Attempt to gain unauthorized access to the website or its servers.

    • Engage in any activity that disrupts or interferes with the website's functionality.

7. Limitation of Liability

Pinnacle Therapeutics is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services. This includes, but is not limited to:

  • Loss of data.

  • Financial losses.

  • Injuries not caused by negligence on our part.

8. Privacy

Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Visiting such sites is at your own risk.

10. Changes to Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on this page with the updated effective date. Your continued use of the website or services constitutes acceptance of the revised terms.

11. Governing Law

These Terms of Use are governed by the laws of Colorado. Any disputes arising from the use of our website or services will be resolved in accordance with these laws.

12. Contact Information

If you have questions about these Terms of Use, please contact us:

  • Email: dmitrihellermassage@gmail.com

  • Phone: (970) 294-2159

  • Address: 9085 E Mineral Cir STE 255, Centennial, CO 80112

By using our website or booking services, you acknowledge that you have read, understood, and agreed to these Terms of Use. Thank you for choosing Pinnacle Therapeutics!